Get in Touch

We're a friendly team of parents and baby gear enthusiasts, and we genuinely love hearing from our customers. Whether you have a question about a product, need help with an order, or just want some advice on what to buy — we're here for you.

Don't hesitate to reach out. No question is too big or too small.

Contact Details

Email: support@eddieko.com
We aim to respond to all emails within 24 hours on working days (Monday to Friday).

Support Hours:
Monday – Friday: 9:00am – 5:00pm (GMT/BST)
Saturday – Sunday: Limited support available

What Can We Help With?

• Product advice — Not sure which car seat or pushchair is right for your child? We'll help you choose.
• Order enquiries — Questions about your order status or delivery? We've got you.
• Returns & refunds — Need to return something? We'll make it as easy as possible.
• Damaged or faulty items — If something isn't right, we'll sort it quickly.
• General questions — Anything else on your mind? Just ask.

Before You Contact Us

You might find a quick answer in our Frequently Asked Questions page, which covers delivery times, returns, product safety, and more.

For order tracking, visit our Order Tracking page.

We're committed to making your Eddieko experience a great one. Thank you for choosing us for your family's journey.